• Orders
  • Coupons & Points
  • Payment
  • Shipping & Delivery
  • Returns & Refunds
  • Customer Services

 

We are an international e-commerce company originally based in HK where our offices are located.

For the moment, we have warehouses located in many countries. Products will be sent from the warehouses.

 

  • Orders

If you need to change or cancel your order, please contact us via mail immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Please make sure provide the correct shipping address. We will not take responsibility  for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address..

 

  • Coupons & Points

 If you get coupons from us, you can fill in the corresponding blank and click "apply" to use it at the checkout page.

The coupon value will be deducted after you click "continue checkout". We would like to remind you that one coupon code can be used ONLY ONCE for one account.

 If you have met any problem when using coupons,  just feel free to contact our customer service. 

 

  • Payment

 We accept MasterCard, Visa, American Express and PayPal for payment. You can shop in our store with no worries. Get in touch with us if you have any problem of payment.

 

  • Shipping & Delivery

 1. What countries or regions do you ship to?

 We could ship our products to many countries and territories worldwide.

They are Austria, Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, HongKong, Indonesia, Ireland, Italy, Japan, Korea, Macau, Malaysia, Netherlands, New Zealand, Norway, Russia, Singapore, Spain, South Africa, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, and the United States.

 

 2. When will my order ship

We strive to arrange shipment within 2 days after receiving your order.

You will receive a shipping confirmation with logistics tracking number once it is shipped out.

 

 3. When i will receive my order

It will take around 6-12 days for the helmet to arrive at you from the date we arranged shipping.

If you have not received your order after receiving tracking number for over 12 days, please try to check the status on https://www.trackingmore.com/ firstly, we will be glad to assist you if you need any help from us.

 

4. Why was my order shipped separately?

We will send your order as soon as possible to ensure you get the order earlier. So your order might be shipped separately from our different warehouses based on stock.

Or when your products exceeds a certain quantity, we will ship them separately to ensure that you will get the whole order safely.

 

  • Returns & Refunds

 1. What is your Return Policy?

The buyer shall, within 15 days from the date of signing for receipt of the goods (the date you received your package) initiate the application for after-sales return and replacement.

Please contact us, describing the REASON, and our customer service will give you a satisfied response.

 

Return Policy.

Complete outer packing, accessories, tags, etc. when the goods are received; If the purchase of goods affects the secondary sales, artificial damage or dis-assembly of the sign will not be returned or replaced; All reserved or customized special sizes are not refundable;

The buyer shall bear the postage for returning the goods.

 

2. How do I return an item?   

If you are not 100% satisfied with your purchase, you may request a return within 15 days after receiving your package.

Please send an email to us and tell us your order number as well as return reason.It is better to show us the photos to allow us to understand the situation well.

Once getting the return address and instructions, please pack your items carefully and send your return package using a traceable carrier.

Send your return tracking number or a picture of return receipt to our customer service team.

We will process the return or exchange as soon as we receive your package.

 

3. Who is responsible for return postage?

The return fee is paid by the buyer, because the return fee is charged by the logistics company.

 

4. How long does it take for the refund to be processed?

After we have received your return package, we will initiate the refund process for you within 24 hours.

If you paid for the order with your PayPal account directly, the refund will be back into the account which you used to pay immediately once processed, while it will take about 30 days to receive the refund if you paid with a credit card through PayPal , depending on the bank processing time.

If you paid the order in other payment way, the refund will be back into the account which you used to pay for the order within 7-15 working days, depending on the bank processing time.

Once your refund is issued by us, you will receive a confirmation email. Please remember to check your account in the due time.

 

 

 Customer Services

Have a question we didn't answer? Do not worry!

Please contact us, our customer service team will reply to you within 24 hours in working days.

If you are satisfied with our products and customer service, do not hesitate, share it with your friends!